Privacy Policy

Personal Information

• check_circleAccount Information: Name, email address, secure password hash.
• check_circleProfile Details: Nationality, current residence, travel preferences, and visa history.
• check_circleApplication Data: Specific visa application details, intended destinations, and travel dates.
• check_circleDocument Information: Uploaded documents, generated cover letters, itineraries, and travel plans.

Automatically Collected Information

• check_circleUsage Data: Pages visited, features used (e.g., AI chat, document generator), and time spent on the platform.
• check_circleDevice Information: IP address, browser type, device model, and operating system.
• check_circleCookies: Session data, language preferences, and authentication tokens.
• check_circleAI Interactions: Chat conversations with the Vysas AI assistant (anonymized for analysis).

Payment Information

Payment processing is handled by secure third-party providers (e.g., Stripe). We do not store full credit card information on our servers. We only retain transaction IDs and billing addresses for record-keeping.

Service Provision

• arrow_forwardGenerate personalized visa requirements and checklist recommendations.
• arrow_forwardCreate AI-powered cover letters, statements of purpose, and travel itineraries.
• arrow_forwardProvide mock interview preparation and travel guidance.
• arrow_forwardTrack the status and progress of your visa roadmap.

Account Management

• arrow_forwardAuthenticate and authorize access to your dashboard.
• arrow_forwardSend service-related notifications, alerts, and policy updates.
• arrow_forwardProvide customer support and respond to technical inquiries.
• arrow_forwardProcess payments and manage subscription tiers.

Service Improvement

• arrow_forwardAnalyze usage patterns to optimize our AI models and recommendations.
• arrow_forwardEnhance user experience (UX) and platform functionality.
• arrow_forwardDevelop new features based on aggregated user needs.
• arrow_forwardEnsure platform security, debug technical issues, and prevent fraud.

Security Measures

• verified_userEncryption: All data transmitted between your browser and our servers is protected using TLS 1.3 encryption.
• verified_userDatabase Security: Sensitive data is stored in encrypted databases with strict access controls.
• verified_userAuthentication: We use secure password hashing (bcrypt) and robust session management.
• verified_userRegular Audits: We conduct routine security assessments and vulnerability scanning.

Data Retention

• scheduleAccount Data: Retained until you request account deletion.
• scheduleApplication Data: Retained for 3 years after completion to assist with future applications.
• scheduleUsage Analytics: Anonymized and retained for 2 years.
• scheduleAI Conversation Logs: Anonymized and stripped of PII within 30 days.

Data Breach Protocol

In the unlikely event of a data breach, Vysas AI will notify affected users within 72 hours and take immediate steps to secure the platform and investigate the incident.

GDPR & CCPA Rights

• visibilityAccess: Request a copy of the personal data we hold about you.
• editRectification: Correct inaccurate or incomplete profile data.
• deleteErasure: Request the permanent deletion of your personal data ("Right to be Forgotten").
• downloadPortability: Export your data in a structured, machine-readable format.
• blockRestriction: Limit how we process specific types of data.
• cancelObjection: Object to certain processing activities or marketing communications.

How to Exercise Your Rights

To exercise any of these rights, you can:

• settingsUse the Privacy Settings in your account dashboard.
• mailContact our Data Protection Officer at privacy@vysasai.com
• supportSubmit a formal request through our Help Center.

Types of Cookies We Use

• securityEssential Cookies: Required for basic site functionality, login authentication, and security. These cannot be disabled.
• analyticsAnalytics Cookies: Help us understand how users interact with Vysas AI to improve the user experience.
• tunePreference Cookies: Remember your settings, language preferences, and personalization choices.

Managing Cookies

You can control cookies through your browser settings or our on-site cookie preference center. Please note that disabling certain cookies may affect platform functionality.

AI Services

We use reasoning models to generate content. Your specific input data is processed according to strict privacy agreements and is not used to train their public models.

Analytics

We use Google Analytics to understand user behavior. All data sent to analytics providers is anonymized and aggregated.

Payment Processing

Stripe handles all payment processing securely. We never have access to your raw credit card details.